Privacy Policy

1. Information We Collect

When you submit a reservation request or contact us, we may collect your name, email address, telephone or WhatsApp number, nationality or passport country, requested stay dates, number of guests, and any information included in your message. Our website and hosting providers may also generate technical information such as IP address, browser information, device information, and access logs for security and operation.

2. How We Use Information

• To review and respond to reservation requests
• To confirm availability, pricing, and accommodation details
• To contact guests and prepare for their stay
• To respond to questions and provide guest support
• To prevent fraud, misuse, and security incidents
• To maintain and improve our website and services
• To comply with applicable laws and official requests

3. Service Providers and Third-Party Disclosure

We do not sell personal information. We may entrust limited processing to service providers required to operate the website, host the service, and deliver reservation emails. We require these providers to handle information appropriately. We may disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of guests, our business, or others.

4. Processing Outside Japan

Some service providers may process information using systems located outside Japan. We select providers with appropriate security practices and take reasonable measures to protect personal information.

5. Retention

We retain personal information only for as long as reasonably necessary to respond to requests, provide accommodation-related services, meet legal and accounting requirements, resolve disputes, and protect our legitimate interests.

6. Security

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse. No internet transmission or storage system can be guaranteed to be completely secure.

7. Requests Concerning Personal Information

You may contact us to request confirmation, correction, deletion, or suspension of use of personal information relating to you. We may ask for information necessary to verify your identity before responding.

8. Changes to This Policy

We may update this Privacy Policy when our services, legal requirements, or handling practices change. The revised policy will be published on this page with an updated revision date.

9. Operator Information and Contact

For information about the website operator, please see Company Information.

For requests concerning personal information, please contact koyukyoto@gmail.com.